Privacy Policy

1. Who We Are

House Clearance Guys is operated by Furniture Place (Manchester) Ltd, a company registered in England and Wales under company number 05746886. Our registered office is at 11 Rydal Avenue, Urmston, Manchester, M41 6EG.

We are committed to protecting your privacy and personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, postal address
• Service Information: Details about your clearance requirements, property address, preferred dates
• Communication Records: Records of calls, emails, and messages between us
• Website Usage: IP address, browser type, pages visited (via cookies)
• Payment Information: Billing address and payment method details (payment card details are processed securely by our payment processor)

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing house clearance and related services
• Communicating with you about your service requirements
• Scheduling appointments and managing our services
• Processing payments and maintaining financial records
• Complying with legal obligations (e.g., waste disposal regulations)
• Improving our services and website functionality
• Sending service updates and important notices

4. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: To provide the services you've requested
• Legitimate Interests: To operate our business efficiently and improve our services
• Legal Obligation: To comply with waste disposal and environmental regulations
• Consent: For marketing communications (where applicable)

5. Information Sharing

We may share your information with:

• Service Providers: Waste disposal facilities, recycling centers, and subcontractors
• Payment Processors: To process payments securely
• Regulatory Authorities: When required by law (e.g., Environment Agency)
• Insurance Providers: In connection with claims or policy requirements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Typically, this means:

• Service records: Up to 7 years for business and tax purposes
• Contact information: Until you request deletion or withdraw consent
• Website analytics: Up to 26 months

7. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

8. Cookies and Website Analytics

We use cookies and similar technologies to improve your experience on our website. This includes Google Analytics to understand how visitors use our site. You can control cookie settings through your browser preferences.

9. Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes secure data transmission, access controls, and regular security assessments.

10. Contact Information

For any questions about this Privacy Policy or to exercise your data protection rights, please contact us:

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through our website or by other appropriate means. The "Last updated" date at the top of this policy indicates when it was last revised.

12. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority. You can contact the ICO at ico.org.uk or call their helpline on 0303 123 1113.